Hi, I’m Bing Bai

I am an Assistant Professor of Operations Management at Desautels Faculty of Management, McGill University.
My research examines how digital platforms and artificial intelligence shape consumer and worker behavior. I use field experiments, structural estimation, causal inference and machine learning to study how the design of these technologies affects consumer access and worker performance. I seek to explain people's responses to technological interventions and use these insights to help firms improve platform services and human-AI collaboration.

Research Interests

Human-AI Interaction, Online Platforms

Education

  • Ph.D. in Supply Chain, Operations, and Technology

    Washington University in St. Louis, 2017–2023 (Advisor: Dennis J. Zhang, Fuqiang Zhang)

  • B.S. in Mathematics and Physics
  • Tsinghua University, 2013–2017


Research

Link to SSRN, Google Scholar

Publications

1. “ The Value of Logistic Flexibility in E-commerce ,” with Tat Y. Chan, Dennis J. Zhang, Fuqiang Zhang and Industry Collaborators, Management Science (2026).

  • Honorable Mention, CBOM Junior Scholar Paper Competition, 2023

2. “ The Impacts of Algorithmic Work Assignment on Fairness Perceptions and Productivity: Evidence from Field Experiments ,” with Hengchen Dai, Dennis J. Zhang, Fuqiang Zhang and Industry Collaborator, Manufacturing & Service Operations Management (2022).

  • Second Place, CSAMSE Best Paper Award Competition, 2021
  • Third Place, Wharton People Analytics White Paper Competition, 2021
  • Finalist, AOM Managerial and Organizational Cognition Division (MOC) Best Student-led Paper, 2021
  • One of the best accepted papers, Academy of Management Annual Meeting program, 2021
  • MSOM SCM SIG Conference, 2021
  • Finalist, CBOM Junior Scholar Paper Competition, 2020

Working Papers

3. “ The Impact of Ridesharing Platforms on Healthcare Access ,” with Nick Clyde and Dennis J. Zhang, major revision in Management Science .

4. “ Designing AI-Human Supervision to Improve Worker Performance: A Field Experiment in Service Operations ,” with Xueming Luo, Zheng Fang and He Peng, major revision in Manufacturing & Service Operations Management .

5. “ The Impact of Generative AI Search on Content-Sharing Platforms ,” with Zhiyu Zeng, Dennis J. Zhang, and Industry Collaborator, major revision in Manufacturing & Service Operations Management .


Teaching

  • Undergraduate Core: Operations Management, 2024-2026
  • Undergraduate Elective: Operations and Supply Chain Analysis, 2025-2026

Service

  • Reviewer for Management Science, Manufacturing & Service Operations Management, Production and Operations Management
  • Track chair for 2024 POMS College of Behavioral Operations Management
  • Session chair
    • POMS Annual Conference (2022-2025), INFORMS Annual Meeting (2021-2024), ISMS Marketing Science Conference (2022)
  • Judge
    • POMS CBOM Junior Scholar Paper Competition (2026)
    • INFORMS TIMES Best Working Paper Competition (2026)
    • MSOM Student Paper Competition (2025-2026)
    • INFORMS BOM Best Working Paper Competition (2025-2026)
    • TIE SIG (2023-2026), CIST (2025-2026), Behavioral Operations Section (2025) of MSOM Conference, iFORM SIG (2023)
    • INFORMS Service Science Student Paper Competition (2023)

Awards

  • Honorable Mention, CBOM Junior Scholar Paper Competition, 2023
  • Second Place, CSAMSE Best Paper Award Competition, 2021
  • Third Place, Wharton People Analytics White Paper Competition, 2021
  • One of the best accepted papers, Academy of Management Annual Meeting program, 2021
  • Moog Scholar Award, Olin Business School, 2021
  • Finalist, CBOM Junior Scholar Paper Competition, 2020

Contact

You can find me via email: bing.bai3@mcgill.ca

Address: Bronfman Building, 1001 rue Sherbrooke Ouest, Montreal, Quebec, Canada H3A 1G5